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FAQ's

What pre-cautionary measures are being taken in defense of COVID-19?

Health and safety of our clients and employees is our main priority. Additional sanitary measures have been implemented in daily operations and interactions inline with official guidelines. All products are stored in thoroughly sanitized areas. The CDC and the WHO will be closely monitored and any updates or additional measures suggested by local and federal authorities will be implemented.

Are your products 100% authentic?

All shoes are guaranteed to be 100% authentic and purchased directly from authorized retailers. No fakes, UAs, replicas, factory variants or any shoes of that nature are sold. 

Soooo, where are they from?

 As a reseller, pairs can come from the original brand like Nike and Adidas or from a collective source of authorized retailers like Footlocker, Footaction, Eastbay, etc. Smaller boutiques like KITH and UNDFTD can also be a source.

Where are you located? 

Located in the Motor City!! Detroit, MI!! Solely based online.

OK!! I see you have shipping available, but Im local... Is it possible to pick up?

Unfortunately, No as we are an online boutique. However, if you are local, there is the option for delivery!

Cool... Will you take cash in person?

No... you actually have to complete purchase online prior to delivery being scheduled. You cant purchase via cash online.

So how does the Pre-Order process work exactly?

The Pre-Order process is the best way to save your nerve and a few bucks! Once shoe has been released, client will be informed via an email of tracking number 3-9 business days after release!

For delivery, client will be emailed to schedule a delivery drop off time either the day of release or up to 9 business days after release. 

Whoa! Why could it take so long?!?

Its not a guarantee that it will take that long. However considering wait time from authorized retailers to me, Im at the mercy of their selected logistic carrier i.e. UPS, etc. Pairs could in-fact be acquired the day of... in which of course, delivery time is a-lot faster.

What’s Sole Serve Access? How can I become a member?

Sole Serve is a free membership service that includes, but not limited to, a variety of special offers, discounts, scholarships, free shipping, and more!! These opportunities are offered only to Sole Serve Access members.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, and Paypal.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store; you can always check out with your credit or debit card, the option to do so is on the first PayPal payment screen. Although if you already have a PayPal account you may use it.

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